Contact Form eg257w13

We work a 4 day-week, to allow us to spend more time with Nature. 

The Customer Care team will be reachable until 10:30pm BST, Monday to Thursday, and until 5:30pm BST on Fridays (excluding public holidays).

General enquiries and post purchase support: 
customerservices@houseofhackney.com

​UK Trade orders & product enquiries: 
uktrade@houseofhackney.com

International Trade​ orders & product enquiries:​ 
rowtrade@houseofhackney.com

We work a 4 day-week, to allow us to spend more time with Nature. 

The Customer Care team will be reachable until 10:30pm BST, Monday to Thursday, and until 5:30pm BST on Fridays (excluding public holidays).

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House of Hackney

Find answers to common questions about House of Hackney products, orders, returns, and policies. Explore our comprehensive FAQ for quick solutions.

FAQ | Frequently Asked Questions | House of Hackney

Your order is currently being processed.

Typically, orders are dispatched within a few days, but for made-to-order pieces, lead times will vary by product.

Please take a look at your order confirmation to check the lead time for your product. If it’s still within this timeframe, we’re unable to expedite delivery, as it's within the expected delivery period.

Once your order is ready for dispatch, you'll receive tracking details via email to follow its journey.

Can I cancel/modify my order?

What is your shipping policy?

How can I get a discount?

Can I return my order?

When can I expect my order?

What’s the Trade pricing and available discount?