We work a 4 day-week, to allow us to spend more time with Nature. 

The Customer Care team will be reachable until 10:30pm BST, Monday to Thursday, and until 5:30pm BST on Fridays (excluding public holidays).

General enquiries and post purchase support: 
customerservices@houseofhackney.com

​UK Trade orders & product enquiries: 
uktrade@houseofhackney.com

International Trade​ orders & product enquiries:​ 
rowtrade@houseofhackney.com

We work a 4 day-week, to allow us to spend more time with Nature. 

The Customer Care team will be reachable until 10:30pm BST, Monday to Thursday, and until 5:30pm BST on Fridays (excluding public holidays).

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House of Hackney

Find answers to common questions about House of Hackney products, orders, returns, and policies. Explore our comprehensive FAQ for quick solutions.

FAQ | Frequently Asked Questions | House of Hackney

Discover all you need to know about placing orders and making payments with us.

ORDERING & PAYMENT

Explore your past and current account details, learn about our newsletter, or set up a new account.

MY ACCOUNT

For assistance with Trade accounts, orders, pricing, shipping, or login support, find the answers here.

TRADE BUSINESS

Explore our shipping options and delivery process.

SHIPPING & DELIVERY

RETURNS

Learn the details, ordering process, and usage guidelines for Gift Vouchers.

GIFT VOUCHERS

Discuss interiors with our experts or book a complimentary appointment.

DESIGN SERVICES

Visit our St Michael’s showroom in London to be inspired by its glorious interiors.