How can I return an item(s)?Updated a month ago
Returnable items, provided they are in their original condition with tags attached, can be returned for a full refund (excluding shipping costs) within 14 days of receipt.
Please send the item(s) to the address below and include the order number on the return:
House of Hackney c/o ILG Unit 2C + 2D Gatwick Gate Charlwood Road Lowfield Heath Crawley RH11 0TG |
*Return costs are not covered by House of Hackney.
If you return an item that is not eligible for return or is returned outside of the 14-day window, it will be sent back to you at your own expense.
Please be aware that if a returned shipment is undeliverable, it will be abandoned at the destination, and no refund will be issued for any part of the order.
We recommend that you insure the return shipment, as you will be liable for any damage to the goods until we receive them. We also recommend that you use a secure, trackable shipper and retain proof of sending.
If sending from an address outside of the UK, clearly mark the package with "BRITISH RETURN GOODS" in the description to avoid paying unnecessary charges.
If you need further assistance with arranging a return, please contact our Customer Care team.