You can purchase E-Gift Vouchers on our website and send them directly to the recipient's email with a personal message. Click here for more details.

The House of Hackney E-Gift Voucher is the perfect gift for any occasion.You can purchase our Gift Vouchers in values ranging from &#xA3;50 to &#xA3;200&#xA0;<a href="https://houseofhackney-global.myshopify.com/products/house-of-hackney-gift-voucher">here</a>.You can choose to send it directly to the recipient&#x2019;s email along with a personal message or have it delivered to your own inbox. &#xA0;If you&apos;re based outside of the UK, contact our <a href="mailto:customerservices@houseofhackney.com">Customer Care</a> team who will be able to support you with your Gift Voucher purchase.We do not offer physical Gift Vouchers. &#xA0;

Where can I buy a Gift Voucher?

To redeem your House of Hackney Gift Voucher, follow these simple steps:<ul><li dir="ltr" style="text-decoration: none; font-family: Verdana, Geneva, sans-serif;">Locate your Gift Voucher code in the email you received.&#xA0;</li><li dir="ltr" style="text-decoration: none; font-family: Verdana, Geneva, sans-serif;">Choose your favourite House of Hackney products and add them to your cart.&#xA0;</li><li dir="ltr" style="text-decoration: none; font-family: Verdana, Geneva, sans-serif;">Go to your cart and click &apos;Proceed to checkout.&apos;&#xA0;</li><li dir="ltr" style="text-decoration: none; font-family: Verdana, Geneva, sans-serif;">Enter your details on the Delivery page.&#xA0;</li><li dir="ltr" style="text-decoration: none; font-family: Verdana, Geneva, sans-serif;">On the Review and Payments page, open the &apos;Apply Gift Card&apos; dropdown.&#xA0;</li><li dir="ltr" style="text-decoration: none; font-family: Verdana, Geneva, sans-serif;">Enter your Gift Voucher code in the provided field, then click &apos;Apply.&apos;&#xA0;</li><li dir="ltr" style="text-decoration: none; font-family: Verdana, Geneva, sans-serif;">The voucher amount will be deducted from your total order.</li></ul>If your order value exceeds the voucher amount, you can pay the remaining balance using your preferred payment method. &#xA0;If your order value is less than the voucher amount, the remaining balance will stay on your Gift Voucher for future use.

How do I redeem my Gift Voucher?

Gift vouchers are valid for one year from purchase and can be redeemed via our website or at our showrooms. More details can be found here.

Gift vouchers are valid for one year from the date of purchase and can be redeemed online at <a href="http://www.houseofhackney.com">www.houseofhackney.com</a>&#xA0;or at our showrooms.&#xA0;They cannot be used at the sample sale.Refunds for returnable items purchased with a House of Hackney Gift Voucher will be issued onto a new Gift Voucher.

What terms of use are associated with the purchase and use of the Gift Voucher?

You can purchase a gift voucher in a different currency if it’s for someone to use in another territory. Please contact our Customer Care team for support.

You can purchase a gift voucher in a different currency if it&#x2019;s for someone to use in another territory. To do this, please contact our&#xA0;<a href="mailto:customerservices@houseofhackney.com">Customer Care team</a>&#xA0;with the amount you wish to purchase in GBP or USD. They will assist you by raising an invoice for the voucher.&#xA0;

Can I purchase a gift voucher in a different currency than my location?

Our gift cards are available in set denominations as listed on our site. However, if you require a different amount, please reach out to our <a href="mailto:customerservices@houseofhackney.com">Customer Care</a> team, who will be happy to review this for you.

Can I purchase a gift card for a custom amount?

We work a 4 day-week, to allow us to spend more time with Nature. 

The Customer Care team will be reachable until 10:30pm BST, Monday to Thursday, and until 5:30pm BST on Fridays (excluding public holidays).

General enquiries and post purchase support: 
customerservices@houseofhackney.com

​UK Trade orders & product enquiries: 
uktrade@houseofhackney.com

International Trade​ orders & product enquiries:​ 
rowtrade@houseofhackney.com

We work a 4 day-week, to allow us to spend more time with Nature. 

The Customer Care team will be reachable until 10:30pm BST, Monday to Thursday, and until 5:30pm BST on Fridays (excluding public holidays).

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House of Hackney

Learn the details, ordering process, and usage guidelines for Gift Vouchers.

GIFT VOUCHERS

How can I get a discount?

Can I cancel/modify my order?

Why did my payment fail?

Are all prices including VAT?

Can I receive a VAT invoice for my purchase?

ORDERING & PAYMENT

How can I create a new account?

How do I log into my account?

Where are my past orders?

How can I unsubscribe from your newsletter?

MY ACCOUNT

How do I apply for a Trade account?

What’s the Trade pricing and available discount?

Can I order free Trade samples, and how long will they take to arrive?

How do I contact the Trade team?

What is the House of Hackney Trade Loyalty Programme?

How does the Trade Loyalty Programme work?

Are there any exclusions from the Trade Loyalty Programme?

How long does it take to get approved as a Trade member?

How can I place a Trade order?

What is your return policy on Trade orders?

Can I buy collection books?

How can I check the status of an existing order?

Do I have to pay duties and customs fees for international orders?

What is the difference between a Trade and Wholesale account?

How do I apply for a Wholesale account?

Is the fabric treated, or can you provide treatments?

Can you help with specifying for commercial or hospitality projects?

Is furniture included in the Trade discount?

Do I have to be VAT registered to qualify for a trade account?

Do you offer wholesale wallpaper or trade discounts for large projects?

Can I get a trade discount on House of Hackney paint?

TRADE BUSINESS

What are the shipping fees?

Are alternative shipping options available?

When will I receive my order?

Can I fast track my order?

How can I track my order?

Which countries do you ship to?

What delivery options are available for furniture?

How can I check if the furniture will fit through my door?

Do you offer a gift wrap service?

SHIPPING & DELIVERY

What is your return policy?

Which items are not eligible for return?

How can I return an item(s)?

Are exchanges accepted?

How do I receive a refund?

Can I return my item(s) to your showroom?

RETURNS

How many rolls of wallpaper do I need?

Can your wallpaper be used in a bathroom?

Can I use the 2m and 3m drop together?

How do I prepare my wall for wallpaper?

Which paste should I use when hanging the wallpaper?

How should I apply the wallpaper paste?

Can I paper freshly plastered walls?

How do I install House of Hackney wallpaper?

Is your wallpaper suitable for slightly textured walls?

Can you recommend decorators?

When will my wallpaper arrive?

Can I return my wallpaper?

How do I clean/wash my wallpaper?

How can I use any wallpaper I have left over?

How do I wallpaper around corners?

Can your wallpaper be used in rooms with high sun exposure?

WALLPAPER

Can I purchase fabric in quantities less than a meter or in half-meter increments?

How do I clean/wash my fabric?

Why do I have to pay an additional delivery fee when ordering fabric?

How many metres of fabric do I need?

Are your fabrics fire and water resistant?

Are your fabrics affected by sunlight?

FABRIC

What size are your fabric and wallpaper samples?

Do you offer paint samples?

Can I purchase a larger sample?

Can I choose a specific part of the pattern for my sample?

When will my sample arrive?

Are your samples returnable?

SAMPLES

Why should I order a swatch?

How do I choose or match a colour?

How much paint should I order?

What is the difference between emulsion and eggshell?

How do I prepare my space for painting?

Do I need to use a primer for prepping?

Should I thin the paint before applying it?

Which part of the wall should I paint first?

How much time do I have to blend the paint before it becomes too dry?

How many coats of paint should I use?

Can I use House of Hackney paint on interiors and exteriors?

How do I dispose of excess paint?

Can your paints be sprayed?

Can I paint over solvent paint?

Does House of Hackney paint have an odour?

Can I return my paint?

How do I clean/wash painted walls?

Why do lighter marks sometimes appear, and how can I prevent them?

PAINT

How do I measure my Blinds?

What lining options are available?

What type of control system is used?

How do I clean/wash my blinds?

BLINDS

Do your lamp bases come with an EU plug?

Can your lampshades be used as pendant or ceiling lighting?

Do your table lampshades work with the standard lampstands?

What size is the shade carrier, and what should I do if it doesn’t fit or isn’t included in my order?