Our address is: St Michael's Clergy House, Mark St, London EC2A 4ER. Click here for directions and additional details.

Address: St Michael&apos;s Clergy House, Mark St, London EC2A 4ER&#xA0;&#xA0;From Old Street Station, exit and follow through to Leonard St, then cross over Paul St where you will see an entrance to Mark Street Gardens. Our House is located inside the garden. &#xA0;If travelling from Shoreditch High Street Station, turn left onto Bethnal Green Rd, and follow on to Holywell Lane. Cross Great Eastern St and turn onto Luke St where you will find us in Mark Street Gardens.&#xA0;If you are coming from Liverpool Street Station, turn onto Earl St and right onto Crown Place, then follow Clifton St to St Michael&#x2019;s. &#xA0;&#xA0;From Curtain Road, cross Great Eastern St, turn onto Leonard St and then left onto St Mark&#x2019;s Square. You will find us in the garden. &#xA0;Discover our&#xA0;<a href="https://houseofhackney-global.myshopify.com/pages/events-house-of-hackney">programme of events</a>&#xA0;at St Michael&apos;s and bring the magic of House of Hackney home this season. Or for more information, contact our team via&#xA0;<a href="mailto:ldn@houseofhackney.com">email&#xA0;</a>or at +44 (0)20 7739 3901.We look forward to welcoming you.

Where is your flagship store?

Our doors are open Monday to Saturday from 9:00am to 17:00pm GMT, excluding public holidays. We are closed on Sundays. For more information, click here.

Our doors are open during the following days and hours, excluding public holidays:<table style="width: 100%;"><tbody><tr><td style="width: 50%; background-color: rgb(69, 83, 65);"><div style="text-align: center;">Monday to Friday</div></td><td style="width: 50%; background-color: rgb(69, 83, 65);"><div style="text-align: center;">9:00am to 17:30pm BST</div></td></tr><tr><td style="width: 50%; background-color: rgb(69, 83, 65);"><div style="text-align: center;">Saturday</div></td><td style="width: 50%; background-color: rgb(69, 83, 65);"><div style="text-align: center;">10:30am to 16:30pm BST</div></td></tr><tr><td style="width: 50%; background-color: rgb(69, 83, 65);"><div style="text-align: center;">Sunday</div></td><td style="width: 50%; text-align: center; background-color: rgb(69, 83, 65);">Closed</td></tr></tbody></table> For more information, contact our team via <a href="mailto:ldn@houseofhackney.com">email&#xA0;</a>or at +44 (0)20 7739 3901.

What are the opening hours of your flagship store?

Be inspired by its glorious interiors, or book a complimentary appointment with our team of decorating consultants. Learn more here.

You can simply visit St Michael&#x2019;s and be inspired by its glorious interiors, or we encourage booking a complimentary appointment&#xA0;with our team of decorating consultants who can help you with your project no matter the size.&#xA0;The House of Hackney at St. Michael&#x2019;s experience merges traditional appointments with interior innovation, allowing customers to mix and match paints and wallpaper on an interface before projecting the scheme onto a wall to visualise the scheme in true scale, as if it were in your own home. &#xA0;With an experience that blends innovation with artistry and sustainability, House of Hackney St Michael&#x2019;s is a new chapter for the brand and a new era for the interior experience.

What can I expect at your London flagship store?

We work a 4 day-week, to allow us to spend more time with Nature. 

The Customer Care team will be reachable until 10:30pm BST, Monday to Thursday, and until 5:30pm BST on Fridays (excluding public holidays).

General enquiries and post purchase support: 
customerservices@houseofhackney.com

​UK Trade orders & product enquiries: 
uktrade@houseofhackney.com

International Trade​ orders & product enquiries:​ 
rowtrade@houseofhackney.com

We work a 4 day-week, to allow us to spend more time with Nature. 

The Customer Care team will be reachable until 10:30pm BST, Monday to Thursday, and until 5:30pm BST on Fridays (excluding public holidays).

.

House of Hackney

Visit our St Michael’s showroom in London to be inspired by its glorious interiors.

LONDON FLAGSHIP STORE

How can I get a discount?

Can I cancel/modify my order?

Why did my payment fail?

Are all prices including VAT?

Can I receive a VAT invoice for my purchase?

ORDERING & PAYMENT

How can I create a new account?

How do I log into my account?

Where are my past orders?

How can I unsubscribe from your newsletter?

MY ACCOUNT

How do I apply for a Trade account?

What’s the Trade pricing and available discount?

Can I order free Trade samples, and how long will they take to arrive?

How do I contact the Trade team?

What is the House of Hackney Trade Loyalty Programme?

How does the Trade Loyalty Programme work?

Are there any exclusions from the Trade Loyalty Programme?

How long does it take to get approved as a Trade member?

How can I place a Trade order?

What is your return policy on Trade orders?

Can I buy collection books?

How can I check the status of an existing order?

Do I have to pay duties and customs fees for international orders?

What is the difference between a Trade and Wholesale account?

How do I apply for a Wholesale account?

Is the fabric treated, or can you provide treatments?

Can you help with specifying for commercial or hospitality projects?

Is furniture included in the Trade discount?

Do I have to be VAT registered to qualify for a trade account?

Do you offer wholesale wallpaper or trade discounts for large projects?

Can I get a trade discount on House of Hackney paint?

TRADE BUSINESS

What are the shipping fees?

Are alternative shipping options available?

When will I receive my order?

Can I fast track my order?

How can I track my order?

Which countries do you ship to?

What delivery options are available for furniture?

How can I check if the furniture will fit through my door?

Do you offer a gift wrap service?

SHIPPING & DELIVERY

What is your return policy?

Which items are not eligible for return?

How can I return an item(s)?

Are exchanges accepted?

How do I receive a refund?

Can I return my item(s) to your showroom?

RETURNS

Where can I buy a Gift Voucher?

How do I redeem my Gift Voucher?

What terms of use are associated with the purchase and use of the Gift Voucher?

Can I purchase a gift voucher in a different currency than my location?

Can I purchase a gift card for a custom amount?

GIFT VOUCHERS

How many rolls of wallpaper do I need?

Can your wallpaper be used in a bathroom?

Can I use the 2m and 3m drop together?

How do I prepare my wall for wallpaper?

Which paste should I use when hanging the wallpaper?

How should I apply the wallpaper paste?

Can I paper freshly plastered walls?

How do I install House of Hackney wallpaper?

Is your wallpaper suitable for slightly textured walls?

Can you recommend decorators?

When will my wallpaper arrive?

Can I return my wallpaper?

How do I clean/wash my wallpaper?

How can I use any wallpaper I have left over?

How do I wallpaper around corners?

Can your wallpaper be used in rooms with high sun exposure?

WALLPAPER

Can I purchase fabric in quantities less than a meter or in half-meter increments?

How do I clean/wash my fabric?

Why do I have to pay an additional delivery fee when ordering fabric?

How many metres of fabric do I need?

Are your fabrics fire and water resistant?

Are your fabrics affected by sunlight?

FABRIC

What size are your fabric and wallpaper samples?

Do you offer paint samples?

Can I purchase a larger sample?

Can I choose a specific part of the pattern for my sample?

When will my sample arrive?

Are your samples returnable?

SAMPLES

Why should I order a swatch?

How do I choose or match a colour?

How much paint should I order?

What is the difference between emulsion and eggshell?

How do I prepare my space for painting?

Do I need to use a primer for prepping?

Should I thin the paint before applying it?

Which part of the wall should I paint first?

How much time do I have to blend the paint before it becomes too dry?

How many coats of paint should I use?

Can I use House of Hackney paint on interiors and exteriors?

How do I dispose of excess paint?

Can your paints be sprayed?

Can I paint over solvent paint?

Does House of Hackney paint have an odour?

Can I return my paint?

How do I clean/wash painted walls?

Why do lighter marks sometimes appear, and how can I prevent them?

PAINT

How do I measure my Blinds?

What lining options are available?

What type of control system is used?

How do I clean/wash my blinds?

BLINDS

Do your lamp bases come with an EU plug?

Can your lampshades be used as pendant or ceiling lighting?

Do your table lampshades work with the standard lampstands?

What size is the shade carrier, and what should I do if it doesn’t fit or isn’t included in my order?