Wallpaper samples are A3 (29.7cm x 42cm). They&#x2019;re sent folded in half so that the envelope can fit through a standard letterbox. While we cannot provide larger wallpaper samples, you are welcome to order multiple samples of the same print to help you visualise your chosen design on a larger scale.&#xA0;Fabric&#xA0;samples are A5 (14.8cm x 21cm).&#xA0;We also offer fabric flags available for loan. Please contact our&#xA0;<a href="mailto:ldn@houseofhackney.com">team</a>&#xA0;directly if you&apos;re interested.

What size are your fabric and wallpaper samples?

We offer a few sample options to help you find your perfect shade. You can select your preferred sample on the product page of the colour you’re interested in. - Paint swatches are A5 (14.8cm x 21cm). - Paint sample pots: 125ml. Can’t decide? Our Pai

We offer a few sample options to help you find your perfect shade. You can select your preferred sample on the product page of the colour you&#x2019;re interested in.-&#xA0;Paint swatches are A5 (14.8cm x 21cm)- Paint sample pots: 125mlCan&#x2019;t decide? Our Paint Colour Card features every one of our 60+ paints, each colour swatched from the tones of Nature. Get your free colour card <a href="https://www.houseofhackney.com/products/paint-chip-colour-card">here</a>.

Do you offer paint samples?

You can request larger samples for select products. Click here for details.

Yes, you can request larger samples for select products noted below.You can loan fabric&#xA0;flags, approximately 1 meter in size, for up to 7 working days to get a feel for our fabric in your home. &#xA0;You can also loan larger carpet&#xA0;and runner samples, known as &quot;kibbies,&quot; which are small cuttings of the material available for loan for up to 7 days. &#xA0;While we cannot provide larger wallpaper&#xA0;samples, you are welcome to order multiple samples of the same print to help you visualise your chosen design on a larger scale.&#xA0;Before ordering multiple samples, please consult our&#xA0;<a href="mailto:customerservices@houseofhackney.com">Customer Care</a>&#xA0;team to ensure the sample isn&#x2019;t a placement design. &#xA0;For further assistance with loaning larger samples, please contact our&#xA0;<a href="mailto:ldn@houseofhackney.com">team</a>.

Can I purchase a larger sample?

Our samples are pre-cut and posted from our warehouse meaning we are unable to specify which part of the pattern will be picked for your order. Learn more here.

Our samples are pre-cut and posted from our warehouse meaning we are unable to specify which part of the pattern will be picked for your order.&#xA0;For further assistance with colour matching part of the pattern, please contact our&#xA0;<a href="mailto:ldn@houseofhackney.com">team</a>.

Can I choose a specific part of the pattern for my sample?

UK mainland sample orders will arrive within 1-2 working days, while international sample orders may take up to 1 week. Find out more here.

UK mainland sample orders will arrive within 1-2 working days, while international sample orders may take up to 1 week. &#xA0;Samples sent within the UK are shipped using a non-trackable service.For international orders, you will receive an email with tracking details.

When will my sample arrive?

All samples are non-returnable. If you have any questions or need further assistance, please contact our&#xA0;<a href="mailto:customerservices@houseofhackney.com">Customer Care</a>&#xA0;team.

Are your samples returnable?

We work a 4 day-week, to allow us to spend more time with Nature. 

The Customer Care team will be reachable until 10:30pm BST, Monday to Thursday, and until 5:30pm BST on Fridays (excluding public holidays).

General enquiries and post purchase support: 
customerservices@houseofhackney.com

​UK Trade orders & product enquiries: 
uktrade@houseofhackney.com

International Trade​ orders & product enquiries:​ 
rowtrade@houseofhackney.com

We work a 4 day-week, to allow us to spend more time with Nature. 

The Customer Care team will be reachable until 10:30pm BST, Monday to Thursday, and until 5:30pm BST on Fridays (excluding public holidays).

.

House of Hackney

Find the answers to your sample-related questions.

SAMPLES

PRODUCT ENQUIRIES

How can I get a discount?

Can I cancel/modify my order?

Why did my payment fail?

Are all prices including VAT?

Can I receive a VAT invoice for my purchase?

ORDERING & PAYMENT

How can I create a new account?

How do I log into my account?

Where are my past orders?

How can I unsubscribe from your newsletter?

MY ACCOUNT

How do I apply for a Trade account?

What’s the Trade pricing and available discount?

Can I order free Trade samples, and how long will they take to arrive?

How do I contact the Trade team?

What is the House of Hackney Trade Loyalty Programme?

How does the Trade Loyalty Programme work?

Are there any exclusions from the Trade Loyalty Programme?

How long does it take to get approved as a Trade member?

How can I place a Trade order?

What is your return policy on Trade orders?

Can I buy collection books?

How can I check the status of an existing order?

Do I have to pay duties and customs fees for international orders?

What is the difference between a Trade and Wholesale account?

How do I apply for a Wholesale account?

Is the fabric treated, or can you provide treatments?

Can you help with specifying for commercial or hospitality projects?

Is furniture included in the Trade discount?

Do I have to be VAT registered to qualify for a trade account?

Do you offer wholesale wallpaper or trade discounts for large projects?

Can I get a trade discount on House of Hackney paint?

TRADE BUSINESS

What are the shipping fees?

Are alternative shipping options available?

When will I receive my order?

Can I fast track my order?

How can I track my order?

Which countries do you ship to?

What delivery options are available for furniture?

How can I check if the furniture will fit through my door?

Do you offer a gift wrap service?

SHIPPING & DELIVERY

What is your return policy?

Which items are not eligible for return?

How can I return an item(s)?

Are exchanges accepted?

How do I receive a refund?

Can I return my item(s) to your showroom?

RETURNS

Where can I buy a Gift Voucher?

How do I redeem my Gift Voucher?

What terms of use are associated with the purchase and use of the Gift Voucher?

Can I purchase a gift voucher in a different currency than my location?

Can I purchase a gift card for a custom amount?

GIFT VOUCHERS

How many rolls of wallpaper do I need?

Can your wallpaper be used in a bathroom?

Can I use the 2m and 3m drop together?

How do I prepare my wall for wallpaper?

Which paste should I use when hanging the wallpaper?

How should I apply the wallpaper paste?

Can I paper freshly plastered walls?

How do I install House of Hackney wallpaper?

Is your wallpaper suitable for slightly textured walls?

Can you recommend decorators?

When will my wallpaper arrive?

Can I return my wallpaper?

How do I clean/wash my wallpaper?

How can I use any wallpaper I have left over?

How do I wallpaper around corners?

Can your wallpaper be used in rooms with high sun exposure?

Can I order a past or discontinued wallpaper design?

WALLPAPER

Can I purchase fabric in quantities less than a meter or in half-meter increments?

How do I clean/wash my fabric?

Why do I have to pay an additional delivery fee when ordering fabric?

How many metres of fabric do I need?

Are your fabrics fire and water resistant?

Are your fabrics affected by sunlight?

FABRIC

Why should I order a swatch?

How do I choose or match a colour?

How much paint should I order?

What is the difference between emulsion and eggshell?

How do I prepare my space for painting?

Do I need to use a primer for prepping?

Should I thin the paint before applying it?

Which part of the wall should I paint first?

How much time do I have to blend the paint before it becomes too dry?

How many coats of paint should I use?

Can I use House of Hackney paint on interiors and exteriors?

How do I dispose of excess paint?

Can your paints be sprayed?

Can I paint over solvent paint?

Does House of Hackney paint have an odour?

Can I return my paint?

How do I clean/wash painted walls?

Why do lighter marks sometimes appear, and how can I prevent them?

PAINT

How do I measure my Blinds?

What lining options are available?

What type of control system is used?

How do I clean/wash my blinds?

BLINDS

Do your lamp bases come with an EU plug?

Can your lampshades be used as pendant or ceiling lighting?

Do your table lampshades work with the standard lampstands?

What size is the shade carrier, and what should I do if it doesn’t fit or isn’t included in my order?