How do I apply for a Trade account?
Apply for a trade account by clicking here. Our team will only be able to disclose pricing once your application has been considered and approved.
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TRADE BUSINESS
For assistance with Trade accounts, orders, pricing, shipping, or login support, find the answers here.
What’s the Trade pricing and available discount?
Our team will only be able to disclose pricing once your application has been considered and approved. Learn more here.
Can I order free Trade samples, and how long will they take to arrive?
You can order free wallpaper and fabric samples, as well as paint swatches, by logging into your trade portal. See more information here.
How do I contact the Trade team?
Find the email addresses and contact numbers for our Trade team here.
What is the House of Hackney Trade Loyalty Programme?
Our Trade Loyalty Programme includes three tiers, each offering an exclusive discount. Find more details here.
How does the Trade Loyalty Programme work?
As a Trade Account holder, you will be enrolled into the House of Hackney Trade Loyalty Programme. Learn more here.
Are there any exclusions from the Trade Loyalty Programme?
Find out which products or services may not be eligible for the Trade Loyalty Programme here.
How long does it take to get approved as a Trade member?
The approval process for becoming a Trade member typically takes between 24 to 72 hours. See here for more details.
How can I place a Trade order?
To place a Trade order, simply log into your trade portal, where trade pricing will be shown, and add your items to your cart. Learn more here.
What is your return policy on Trade orders?
All orders placed under a Trade account are subject to a no-returns policy. See more details here.
Can I buy collection books?
For enquiries regarding collection books, please reach out directly to your account executive or the Trade contact for your territory. Find the contact details here.
How can I check the status of an existing order?
Orders are typically delivered within 7 working days after the product’s lead time, shown on our website and order confirmation. Click here for details.
Do I have to pay duties and customs fees for international orders?
We ship all international orders with DDP (Delivery Duty Paid), so taxes and duties are included in the final price. Find out more here.
What is the difference between a Trade and Wholesale account?
A Trade account is for industry professionals, while a Wholesale account is for retailers. More details can be found here.
How do I apply for a Wholesale account?
For any questions or additional information, please contact us directly at [email protected].
Is the fabric treated, or can you provide treatments?
All of our fabrics are untreated however, we can provide treatments to suit both domestic and commercial standards. Find out more here.
Can you help with specifying for commercial or hospitality projects?
Yes, House of Hackney has a strong history of working with design professionals on commercial interiors, including hotels, restaurants and retail spaces. Find out more here.
Is furniture included in the Trade discount?
Trade clients get access to our full range of made-to-order furniture at exclusive industry pricing. Learn more here.
Do I have to be VAT registered to qualify for a trade account?
You don’t always need to be VAT registered to open a trade account. See more details here.
Do you offer wholesale wallpaper or trade discounts for large projects?
Yes, we offer generous trade discounts and volume-based pricing for larger projects. Click here to learn more.
Can I get a trade discount on House of Hackney paint?
Absolutely. All approved Trade Account holders receive discounted pricing across our entire paint collection. Find more details here.