Ordering a swatch is the most effective way to ensure you are selecting the right shade for your scheme. Learn more here.

Ordering a swatch is the most effective way to ensure you are selecting the right shade for your scheme. Painted for a finish and colour true to life, swatches are available in matte &#x2018;Emulsion&#x2019; only.&#xA0;For our &#x2018;Eggshell&#x2019; paint the finish will vary slightly to the &#x2018;Emulsion&#x2019; swatch.&#xA0;Opting for a swatch rather than a sample paint pot is not only kinder to the planet, but it also allows you to move your chosen shade around. This way you are able to see your prospective paint shade in different lights and locations.

Why should I order a swatch?

Paint behaves differently in different lights so it’s important to ensure you have selected the right shade for your scheme. Click here for further details and assistance.

When selecting a colour we strongly recommend ordering a swatch.&#xA0;Paint behaves differently in different lights so it&#x2019;s important to ensure you have selected the right shade for your scheme.&#xA0;If you need assistance in crafting the perfect colour palette for your scheme, our team is here to help.&#xA0;<a href="mailto:ldn@houseofhackney.com">Email</a>&#xA0;or call us on&#xA0;+44 (0)20 7739 3901, or book a complimentary&#xA0;<a href="https://houseofhackney-global.myshopify.com/pages/interior-design-services">Paint and Colour Design Consultation</a><a href="https://houseofhackney-global.myshopify.com/pages/interior-design-services">.</a>&#xA0;Our consultants can help you with everything from colour matching to conjuring your desired mood with the ideal hue for you.&#xA0;

How do I choose or match a colour?

Our online paint calculator, which can be found on every paint product page, makes it easy to work out how many tins to order. Explore further here.

Each of our tins carries 2.5 litres of paint.&#xA0;Our online paint calculator, which can be found on every paint product page, makes it easy to work out how many tins to order.1 litre of paint covers 14 square metres, so a single tin will cover approximately 35 square metres.

How much paint should I order?

‘Emulsion’ and ‘Eggshell’ are the two finishes we offer for each shade. See more information here.

&#x2018;Emulsion&#x2019; and &#x2018;Eggshell&#x2019; are the two finishes we offer for each shade.&#xA0;Choose &#x2018;Emulsion&#x2019; to coat your walls with wonder.&#xA0;Or opt for the more hard-wearing &#x2018;Eggshell&#x2019;, for all of your woodwork, trim, radiator and furniture paint needs.&#xA0;Top tip: &#x2018;Eggshell&#x2019; can be applied to walls if you are hoping to achieve a durable low sheen finish, this may be suitable for more functional areas such as the bathroom.If you&#xA0;require further assistance, please contact our dedicated <a href="mailto:customerservices@houseofhackney.com">Customer Services</a> team.

What is the difference between emulsion and eggshell?

Before you coat your scheme in all of the nuances nature has to offer - there’s prep to be done. Discover everything you need to know here.

Before you coat your scheme in all of the nuances nature has to offer - there&#x2019;s prep to be done.&#xA0;Discover everything you need to do to ensure &#x2018;The Art of Nature&#x2019; paintbox can truly flourish in your home&#xA0;<a href="https://www.houseofhackney.com/blogs/stories/prepare-to-paint">here</a>.

How do I prepare my space for painting?

Our paint has a high pigment content, so a primer isn’t usually needed required. However, there are cases where it can be beneficial. See here for more details.

Our paint has a very high pigment content, which means a primer isn&#x2019;t generally required. However, there are certain situations where using a primer may be beneficial to achieve the best results.For example, if you&#x2019;re painting a surface that has been freshly plastered or plastered within the last two years, the walls are likely to be more porous. Applying a primer first will help to seal the surface and ensure a smoother, more even finish when you add the paint.Additionally, if the surface has previously been painted with distemper, it&#x2019;s worth using a primer.You can prepare your walls for using a primer by lightly washing any existing paint work to remove any dust or surface laitance. Once this is taken care of, apply one coat of primer and wait for this to dry. For the best results and the most impactful colour, we recommend using a water-based primer. The Zinnsser Bulls Eye is a good option. &#xA0;It&#x2019;s also a good idea to consult your decorator for advice.If you have any doubts about your surfaces, please contact our&#xA0;<a href="mailto:ldn@houseofhackney.com">team</a>.

Do I need to use a primer for prepping?

While not essential, we recommend to thin the paint before application. Find more details here.

While not essential, we recommend to thin the paint before application. We suggest adding up to 10% water and mixing thoroughly.Thinning the paint ensures a smoother application, particularly when using a roller, without compromising the required coats or coverage.Temperature plays a significant role in the process. On warmer days, thinning may not be necessary, as the paint&#x2019;s viscosity will naturally be reduced, leading to a smoother consistency.In summary, as the temperature increases, the paint&#x2019;s viscosity decreases, making it less thick and easier to apply.

Should I thin the paint before applying it?

To ensure a cleaner, more professional finish, we recommend starting with the 'picture frame' method. Click here for more details.

To ensure a cleaner, more professional finish, we recommend starting with the &apos;picture frame&apos; method.&#xA0;First, use a smaller brush to paint the edges of the main area, which will prevent accidentally painting over them. Once the border is complete, use a large&#xA0;roller to apply the rest of the paint to the main surface. Roll in different directions and get as close to the edges as possible. Using a mini roller, cross over the edges where you painted the border to help achieve a seamless blend.It&#x2019;s crucial to work quickly when blending the border and main area, as the paint will not stay wet for long (open time: 4-8 minutes). Aim to move from cutting in (picture framing) to painting the main section within a couple of minutes. Learn more about our paint &apos;open time&apos; <a href="https://www.houseofhackney.com/pages/faq?hcUrl=%252Fen-GB%252Fhow-much-time-do-i-have-to-blend-the-paint-before-it-becomes-too-dry-1077421">here</a>.&#xA0;&#xA0;

Which part of the wall should I paint first?

The 'open time' is the period when paint remains wet and workable. House of Hackney paint typically has an open time of 2-4 minutes before it tacks off. Find our advice here.

The period during which the paint remains wet and workable after application is referred to as the &apos;open time&apos;. House of Hackney paint typically has an open time of 4-8 minutes before it begins to tack off (becomes tacky to the touch).It&#x2019;s important to note that in warmer conditions or climates, the open time may be reduced, and the paint will also dry faster on walls that have been plastered within the last two years, as these are still considered new plaster.During the open time, you can blend areas without the paint drying too quickly, so it&apos;s essential to work within this time frame for the best results.

How much time do I have to blend the paint before it becomes too dry?

Our paint will transform your space with just two coats of colour. Though if you plan to use one of our darker shades on a white base we recommend three coats of colour.

Our paint will transform your space with just two coats of colour. Though if you plan to use one of our darker shades on a white base we recommend three coats of colour.

How many coats of paint should I use?

Designed to bring the outdoors in, our paint is to be used on interiors only. Discover which interior surfaces our emulsion and eggshell paints are suitable for here.

<div data-block="true" data-editor="9dgb4" data-offset-key="6kke3-0-0" id="isPasted"><div data-offset-key="6kke3-0-0">Designed to bring the outdoors in, our paint is to be used on interiors only. Discover which interior surfaces our emulsion and eggshell paints are suitable for <a href="https://www.houseofhackney.com/pages/faq?hcUrl=%2Fen-GB%2Fwhat-is-the-difference-between-emulsion-and-eggshell-762590" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;">here</a>.</div></div>

Can I use House of Hackney paint on interiors and exteriors?

Do not dispose of paint by emptying it down a drain. Dispose in accordance with local state or national legislation. Our paint packaging is fully recyclable.

Do not dispose of paint by emptying it down a drain. Product should be disposed of in accordance with local, state or national legislation.&#xA0;Our paint packaging is fully recyclable.

How do I dispose of excess paint?

Yes, when working with the correct dilution and spraying equipment, our paint can be sprayed.

Yes, when working with the correct dilution and spraying equipment, our paint can be sprayed.

Can your paints be sprayed?

Yes, we recommend sanding the solvent down first. Find more details here.

<div data-block="true" data-editor="29icm" data-offset-key="e9f4u-0-0" id="isPasted"><div data-offset-key="e9f4u-0-0">Yes, we recommend sanding the solvent down first to create a key (a slightly roughened surface) for the new paint to adhere to.</div></div><div data-block="true" data-editor="29icm" data-offset-key="8rhcc-0-0"><div data-offset-key="8rhcc-0-0"> </div></div><div data-block="true" data-editor="29icm" data-offset-key="3q51m-0-0"><div data-offset-key="3q51m-0-0">Our paint has a very high pigment content, which means a primer isn&#x2019;t generally required. However, should you prefer to apply a primer first, we recommend using a water-based primer such as the Zinnsser Bulls Eye option. &#xA0;</div></div><div data-block="true" data-editor="29icm" data-offset-key="e9n5-0-0"><div data-offset-key="e9n5-0-0">Depending on the existing surface and colour, you may find that an extra coat or two is needed for full coverage.</div></div>

Can I paint over solvent paint?

Our paints are low odour, but we advise keeping your space well-ventilated during both the painting and drying process.

Our paints are low odour, but we advise keeping your space well-ventilated during both the painting and drying process.

Does House of Hackney paint have an odour?

Our paint is made to order and cannot be returned. Find more details here.

Our paint is made to order and cannot be returned. We recommend ordering a sample and using our online paint calculator (found on each paint product page) to ensure you are happy.

Can I return my paint?

This depends on your selected finish. Eggshell is both wipeable and washable, making it more durable for cleaning. In contrast, Emulsion is wipeable but not fully washable.

This depends on your selected finish. Eggshell is both wipeable and washable, making it more durable for cleaning. In contrast, Emulsion is wipeable but not fully washable.<div data-block="true" data-editor="42g7v" data-offset-key="33ejn-0-0"><div data-offset-key="33ejn-0-0">Use a soft cloth and gently wipe the surface to avoid damaging the paint.</div></div>

How do I clean/wash painted walls?

Burnishing may occur if the surface is brushed or rubbed. Learn how to minimise the risk here.

Due to the high volume of pigment and matting agents in darker paints, which give them their rich colour and matte finish, burnishing (light marks) can occasionally appear if the surface is brushed or rubbed. To minimise this, you can apply a matte varnish as a protective topcoat. We recommend using Polyvine Decorators Varnish in a dead flat finish, which adds an extra layer of durability.&#xA0;

Why do lighter marks sometimes appear, and how can I prevent them?

We work a 4 day-week, to allow us to spend more time with Nature. 

The Customer Care team will be reachable until 10:30pm BST, Monday to Thursday, and until 5:30pm BST on Fridays (excluding public holidays).

General enquiries and post purchase support: 
customerservices@houseofhackney.com

​UK Trade orders & product enquiries: 
uktrade@houseofhackney.com

International Trade​ orders & product enquiries:​ 
rowtrade@houseofhackney.com

We work a 4 day-week, to allow us to spend more time with Nature. 

The Customer Care team will be reachable until 10:30pm BST, Monday to Thursday, and until 5:30pm BST on Fridays (excluding public holidays).

.

House of Hackney

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